Loss Prevention and Fraud Detection
Test whether employees follow loss prevention protocols during high-risk transactions.
The Challenge
- Billions lost annually to shrinkage
- Inconsistent enforcement of LP procedures
- Difficulty identifying high-risk locations
- Lack of deterrent for policy violations
Shrinkage, unauthorized discounts, skipped verification steps, and register manipulation cost retailers billions annually. Mystery shopping scenarios designed around high-risk transactions — returns without receipts, price overrides, coupon stacking, age-verified purchases — test whether employees follow loss prevention protocols.
Evaluators document whether receipts are offered, bags are checked, and POS procedures are followed correctly. The presence of an active mystery shopping program itself serves as a deterrent, and the data it produces helps loss prevention teams focus investigations where risk is highest.
Over time, location-level compliance trends identify stores that need additional LP training or oversight, allowing organizations to allocate resources where they’ll have the greatest impact on reducing losses.